DeskAlerts System Requirements

 Application Server Requirements
Number of users 1 – 600 600 – 2000 2000 – 10000 10000 – 20000+*
Processor speed 2GHz (1 core or higher) 3GHz or higher (2 core or higher) 3GHz or higher (4 core or higher) 3GHz or higher (8 core or higher)
Memory 1GB 2GB or higher 4GB or higher 8GB or higher
Hard Disk Space 200MB for installation files + 1-2 GB for cache and log files 200MB for installation files + 2-4 GB for cache and log files 200MB for installation files + 4-8 GB for cache and log files 200MB for installation files + 8-20 GB for cache and log files
Client Poll frequency 60 seconds 60 seconds 60 – 120 seconds 120 – 300 seconds
Database Server Requirements
Number of users 1 – 600 600 – 2000 2000 – 10000 10000 – 20000+*
Processor speed 1Ghz 3GHz or higher 3GHz or higher 3GHz or higher
Memory 1GB min, 2GB recommended 2GB min, 4GB recommended 4GB min, 6GB recommended 6GB min, 8GB recommended
Hard Disk Space 1 – 5 GB 5 – 10 GB 10 – 20 GB 20 – 50 GB
Hard Disk Speed 7200 rpm 7200 rpm 10000 rpm 10000 rpm

* – With more than 20000 clients you will need to consider to decrease Client Poll frequency or clustering your DA servers.

The express edition, however, is suitable only for targeting small audiences (<800 end users), if you’re planning to cover more, consider MSSQL Standard or Enterprise license.

 

Workstation requirements

For Windows OS

256 MB RAM

10 MB free hard drive space
For MAC OS

Hardware requirements see here

Thin clients infrastructure support

DeskAlerts Client software runs on any thin client with support fo MS Windows OS listed in unit 3.4. Software Requirements of the Deskalerts Deployment Guide

Software Requirements

For Application Server

  • Windows Server 2008/2012 (R2 editions are supported)
  • Microsoft IIS 7.5 or higher (ASP must be enabled) – for Web Server. See details in Deskalerts deployment Guide, unit Preinstallation Steps
  • Microsoft .NET Framework 4.5 or higher.
Note: We highly recommend installing DeskAlerts on Windows 2012. In case if you plan installing it on Windows 2008 you should perform preparations described in Deskalerts Deployment guide

For Database Server

Microsoft SQL Server 2008, 2012, 2014 Express, Standard and Enterprise editions are supported. MS SQL Requirements see on Microsoft TechNet for relevant version.

MS SQL Management Studio also should be installed to set proper database permissions and user access level

Note The MS SQL Express Edition, however, is suitable only for targeting small audiences (<800 end users), if you’re planning to cover more, consider MSSQL Standard or Enterprise license.

Workstation configuration

Workstattion configuration should be at least as follows below:

Windows OS

  • Windows 7 (SP1) /8.1/10
  • IE 11 or later.

Macintosh

IOS version 10.7.4 (Lion) or later

Virtualization Requirements

DeskAlerts software runs on any virtual environment. Main requirement is MS Windows based infrustructure as described in Software Requirements.

Thin client Software Requirements

DeskAlerts Client runs in a Remote Desktop Session as usual application. It cannot be installed directly on a thin client.

Note: Each DeskAlerts Client consumes about 33 Kbytes per hour. You can tune this value by setting poll period in Settings of the DeskAlerts Control Panel.

Supported browsers

DeskAlerts Control Panel is optimized to work with Internet explorer 11.0 and later. Latest version of Google Chrome is also supported.