DeskAlerts in an international company

How to Manage Internal Communication in an International Company

Managing internal communications in organizations spread across different offices in different cities can be complex at the best of times – and even more challenging when you add different countries, cultures, languages and time zones to the mix!

When communicating with employees spread around the globe, you will need to factor these issues in and perhaps tailor your messages and communications delivery channels accordingly.

DeskAlerts in an international company

Language barriers

It’s important to be aware that your messages to your employees could get lost in translation very easily.

Don’t be tempted to use automated tools such as Google to translate information – it can be worth hiring an interpreter to ensure your messages to staff in other countries are delivered the way you intend and do not leave them offended or confused.… Read more

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internal communications

5 Current Internal Communication Trends

There’s no one-size-fits-all approach to the art of internal communications. How your organization approaches it will depend on a number of factors: how big you are, what your industry is like, how many offices you have, where you do your business, your workplace culture and your internal communications objectives.

internal communications

Your internal communications needs can change over time too. Or they can change from project to project.

These days there’s a lot of choices when it comes to communicating with employees: you can do so much more than newsletters, emails and intranet sites.

If you feel like you’re stuck in a rut and have been running the same internal communications campaigns using the same delivery channels for a long time, it might be time to look at other delivery methods.… Read more

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DeskAlerts for IT outage

Plan of Action in case of an IT Outage

IT system outages can happen when you are least expecting them. If you should find your systems are down unexpectedly, having a plan in place to deal with it will help you to smoothly go into response mode to rectify the situation.

DeskAlerts for IT outage

Sometimes when systems go down, it can be for a brief time and then everything is up and running again. Other times, however, it can be a lengthy process and your systems may be down for an extended period of time.

These are the steps you should take to quickly get on top of a systems outage:

  1. Have a strategy pre-prepared

Spend some time developing a plan you can follow if you find your systems are down.… Read more

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DeskAlerts IT outage

How to Use DeskAlerts in an IT Outage

If your business relies on IT systems, you can’t afford to be unprepared for when they go down.

No matter what type of outage you’re facing, you stand to lose your profits and productivity the longer you are offline.

DeskAlerts IT outage

Whether you’re offline for an hour, or several days, you need to have a plan in place and be ready to act quickly should the worst happen. This will help you to minimise the effects of the IT outage, which could have long-term consequences otherwise.

DeskAlerts can play an important role in helping you to manage system outages – both planned and unplanned.… Read more

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IT outage

How IT Outages Affect Your Business

Information technology systems are a lifeline for modern businesses. When they go down, they can have tremendous consequences.

An IT outage can be so much more than an inconvenience for staff and clients – it can have a flow-on effect that touches nearly every facet of your business operations.

IT outage

Outages can lead to decreased revenue both as a result of lost sales and business, as well as the loss lost wages, lost inventory, labor and marketing costs. It can also cause reputational damage and, depending on the type of outage you’ve experienced, you could also lose valuable data. There could be banking fees or legal penalties for failing to deliver on agreed service levels.… Read more

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How to Boost Employee Engagement with DeskAlerts

How to Boost Employee Engagement with DeskAlerts

Engaged employees help their organizations to succeed. The most engaged employees will go above and beyond to invest time, effort and initiatives to contribute to successful outcomes for the business.
An engaged employee will feel they have a sense of purpose with their role and bring with them passion, energy and enthusiasm. Not only are they more motivated, hey are typically high performers who produce better results for both the business and its customers.

How to Boost Employee Engagement with DeskAlerts

There are several ways to improve engagement in your company.

 

Starting at the top, having inspiring leadership from the CEO down to senior managers is the first step to being able to engage your employees.Read more

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employee engagement

The 10 Best Practices of Employee Engagement

How engaged your employees are can determine how successful your business is going to be.

An engaged employee is committed to the organization they work for and invested in its success. Not only do they understand the company’s goals, but their own part in achieving them. They are usually more happy, motivated and productive than their counterparts.

employee engagement

A disengaged employee is usually less enthusiastic, has low morale and can actually bring down co-workers who are otherwise engaged.

In fact, according to a Gallup Business Journal article in 2013, actively disengaged employees are estimated to cost the US economy between $450 billion and $550 billion in lost productivity every year.… Read more

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cost of internal communication

Reducing the Cost of Your Internal Communication

Internal communications might not seem like it costs your business a lot of money. It’s not like you’re advertising in newspapers and billboards and on the sides of buses when it comes to communicating with your own employees, right?

cost of internal communication

The truth is that internal communications can be expensive if it isn’t done properly, and there’s a range of direct and indirect costs associated with it.

Some examples are:

Not having the right staff for the job

One of the biggest costs associated with internal communication is having the right professionals for the role. You don’t necessarily need expensive equipment to carry out internal communications activities, but you do need to have the right people for the job.… Read more

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internal communication strategy

11 Components of an Effective Internal Communication Strategy

When you need to communicate internally with your employees about something important, a common mistake businesses make is not having a plan.

internal communication strategy

Without a plan, you can’t work through all the issues and opportunities that may present themselves as part of the communications process.

Think of your communications strategy as being a roadmap that helps you determine the path to communicating: where are you now and where would you like to be? The journey you take between those two points will make up your communications plan. This should help you determine how you will get there, how long it will take, and why this approach is the best one.… Read more

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workplace communication mistake

8 Common Workplace Communication Mistakes

Effective internal communication is vital to your organization’s success. If your employees aren’t engaged and informed, it has a flow-on effect to everything else your company sets out to achieve.

workplace communication mistake

Companies that have excellent internal communications practices often have higher productivity and profits, and report greater employee satisfaction.

When you have an effective internal communications strategy in place, you will assist your staff to fully understand the organization’s values, objectives and culture. You can build a company culture of trust and honesty, and turn your employees into brand ambassadors.

On the road to implementing excellent internal communications practices, there are a number of common mistakes that can be made.… Read more

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