Level 2 (L2)

Only provided for customers with valid “support block

Level 2 includes:

  • Troubleshooting DeskAlerts related problems via remote desktop connections (Web-sessions). Our professionals will access the user’s desktop to check the settings, install any additional software if required, diagnose and resolve the problems as quickly as possible.
  • Research and investigation of advanced features to be developed and implemented, any customization of the existing feature on top of the standard platform, in-depth analysis of the specific Domains structure (Active Directories) or corporate network, our best recommendations for an effective performance of DeskAlerts according to your specifications.