Reduce costs, improve efficiency, and save money in every department

DeskAlerts delivers benefits across a wide variety of uses. Unlike other internal messaging systems, DeskAlerts offers the advantages of completely customizable server and desktop configurations, the added functionality of instant-feedback surveys, the ability to send desktop alerts from any location, Active Directory and eDirectory integration, multi-domain support; centralized data storage – all in one, easy-to-use.

A DeskAlerts System can save money and improve efficiency for the entire organization:

solution1

Improve internal communications

The biggest obstacle to effective communications with employees, partners, and other stakeholders is that information gets lost in the shuffle. DeskAlerts sends instant alerts to specified recipients in the form of a pop-up window which requires a user response and cannot be skipped or ignored. The high visibility combined with our 100% delivery rate guarantee means you can be sure they get the message.

solution2

Drive traffic
to the intranet

Reinforce intranet usage by including links to intranet resources in your alerts. You can easily create shortcuts in your DeskAlerts Client and create individual Desktop Clients with different shortcuts for every group and department in your company.

solution3

Ensure
employee awareness

Making sure everyone is informed of what is going on in the company is a critical element of success. Keep the sales force informed of inventory issues and new products or specials. Make sure all the employees have seen the new ad campaign or read the latest press release. Keep the Customer Service staff instantly informed of how to deal with new issues or fixes.

solution4

Reduce staff load and call volume

DeskAlerts delivers both proactive and emergency network information that can’t be ignored – whether or not the email is working. DeskAlerts can also be used to keep employees informed of progress on IT fixes – dramatically reducing both calls to the Help Desk and the frustration levels of users throughout the organization.

solution5

Get instant
feedback

With DeskAlerts Survey Manager you can create and send instant surveys and get results within minutes. Unlike email, DeskAlerts surveys pop up immediately and cannot be skipped, therefore all employees will deliver instant feedback.

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Save the planet and reduce your electric bill

Back up the company’s commitment to save the environment – and the budget – by setting up automatic alerts that go out at 4:55 every evening to remind employees to turn off computers, lights, and other electric devices.

Deliver messages that can’t be ignored or missed

  • Use multiple notifications channels to be sure your employees will get the message. Channels include desktop pop-up windows, desktop background, screensavers, email notifications, SMS messages, mobile alerts and more
  • Desktop notifications in pop-up windows can be tuned in a way they can’t be closed until read
  • Desktop notifications are reliable, their delivery is being tracked so the sender can always view the reports

Minimize calls to the help desk

  • Send scheduled notifications to inform employees about planned service outages
  • Send instant messages in the cases of emergency
  • Use the DeskAlerts notifications channels as a backup in case of email system failure.

Reduce frustration and inconvenience for employees

  • Improved internal communications decrease amount of a workplace stress caused by information loss
  • Increase employee awareness of an upcoming corporate events
  • The DeskAlerts agents can be tuned to have a special non-interruptive mode for employees who must not be distracted from their tasks

Get instant feedback from your workforce

  • Compose and send various employee surveys in a minutes
  • Create competitive quizzes
  • Generate reports based on employees’ answers and present them to anyone using convenient web interface

Fast and easy system deployment

  • Server part can share the servers with other corporate sites and applications
  • Integrate DeskAlerts with Active Directory to get a convenient groups and users recipients structure
  • Intuitive interface enables to use the system without employee training

Core system features

DeskAlerts system has a modular structure. Most additional modules provide extra channels for notifications or non-usual alert types. The core functions, which are present in any package, include:

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  • Web interface for composing and sending content, as well as for managing the whole notifications system
  • Adjustable policies to separate content publishers from system administrators. Various user roles can be easily created by altering the access rights
  • Single interface from sending the message to multiple communications channels
  • Reports on content delivery, users activity and system performance
  • Option to create message templates
  • Rich text format of messages. Add the colors, fonts and styling with easy to use message editor
  • Insert clickable links
  • Insert images and documents, including digitally signed ones
  • Advanced users can insert active content using HTML/CSS/Javascript
  • Record video/audio messages and embed them into dektop alerts
  • Complex message scheduling patterns

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  • Option to send the messages that close automatically
  • Option to request reading confirmation
  • Urgent messages, designed specifically for emergency notifications
  • Messages targeting to specific users or user groups
  • Targeting by IP groups
  • Broadcast feature to inform everyone in a company
  • Full support of Terminal server/Citrix clients
  • 3rd party applications can send messages using DeskAlerts API

Desktop agent features

DeskAlerts desktop agent is a lightweight application installed on an employee’s machine in order to receive desktop alerts, screensavers and wallpapers. DeskAlerts agent features include:

  • Support of Windows, OS X
  • Simple configuration by system administrator

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  • Small application size and resources consumption
  • Easy deployment with GPO or SCCM
  • Flawless performance in LAN, WAN, Internet, through firewalls, proxies, VPN’s because of the standard HTTP protocol utilization
  • Can use the employee’s login and password from Active Directory to register in DeskAlerts System
  • Display alerts in pop-up windows:

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  • Display alerts in scrolling news tickers
  • Branding services to customize the windows appearance
  • Message history so your employees can quickly search and reference received alerts
  • Network load optimization. When users are away from their computers, the Agent goes to standby mode to reduce the traffic
  • Automatic connection checking. Agent periodically checks for connection to server and warns the user when the connection is lost