Internal Communications Solution Provider DeskAlerts Looks Back on 2014
The internal communications solution provider, DeskAlerts is winding up for a busy 2015 after an action packed 12 months. 2014 saw the business communications software provider enjoy its busiest ever year with wave after wave of product development, innovation and user focused advancements announced on an almost weekly basis.
Anton Vdovin, Project Manager at DeskAlerts said, “2014 was a seminal year for DeskAlerts with more advancements and a busier development schedule than ever before. With changes across the board from mobile to desktop, customer service to accessibility and functionality, the last 12 months have been totally transformative. We have spoken with more of our users, in more locations, and helped more customers in less time than ever before. What has been consistent throughout the whirlwind of progress has been a desire to streamline corporate communications whatever the size of the business using DeskAlerts and to make it easier than ever for everyone, regardless of job title and technical ability, to disseminate important briefings, announcements and news across their organization in no time at all.
“Each of the changes we introduced in 2014 was the result of close and sustained dialogue with our customers. We listened to their suggestions, requirements and needs to fine-tune the DeskAlerts platform. This resulted in a new customer support ticketing function, improved user manuals, greater device compatibility and a range of new modules.”
At the turn of the year, DeskAlerts conducted its own research with clients which found that ease of use was the biggest motivating factor when selecting a software solution. A second survey soon after found that many organizations were still dependent on email as their primary form of business communications, often to their detriment.
Taking this insight and resolving to do things differently, DeskAlerts announced that one of its first major initiatives was to introduce one click functionality. The enterprise messaging system rolled out this feature early in the year to the delight of users. It simplified the notification process, allowing users to log in, select a pre-written message, desired recipients and click to send. This innovation was followed by a series of other features designed to simplify communications, including a business communications voice function. The voice functionality allowed DeskAlerts subscribers to turn text motivations into voice messages for the first time ever.
On the usability side, DeskAlerts signaled its intent to improve enterprise messaging on the move with the release of a new control panel designed specifically for those logging in from a mobile device. The multi-platform panel was streamlined for more intuitive use on smartphones and tablets, so subscribers could send corporate communications away from the office as easily as they could sat at a desk in HQ. Hot on the heels of this change, the alert software also implemented a new News Feed module to support sending newsfeeds to mobile phones as SMS messages. This function allows managers to keep all employees up to date with news from corporate blogs and pages such as WordPress.
A branded skin update also debuted in 2014, driven by a DeskAlert study on the importance of branding in corporate communications. The skin service solution was intended to bring internal notifications in line with external communications, bringing company employees together.
Having long exposed the importance of social media, it was no surprise that DeskAlerts integrated social tools, bringing them into the heart of the platform in 2014. Developments included the option for users to update their social media accounts directly from the DeskAlerts control panel. Speaking at the time, Roman Toporkov, Lead Developer at DeskAlerts, said “We have long since advocated the use of social media as an effective internal communications channel and offered our clients an easy way to update their social media presence via their DeskAlerts console.”
Enhanced customer service was a recurring theme in 2014 with a number of developments rolled out as the year ran its course. Additions included online demo options, mobile support, a beginner’s guide, integrated help, custom manuals and a ticketing system. The wallpaper and screensaver modules were also brought up to speed in 2014, with the screensaver module overhauled. Comprehensive changes included an improved file upload mechanism, improved functionality and enhanced aesthetics.
About DeskAlerts: DeskAlerts is the alert software that works in technologically and geographically diverse networks. It is a completely web-based solution that can be used to send desktop alerts and news updates to any employee within your organization, improving communications and productivity with a more efficient communication strategy than traditional email alone. View the DeskAlerts video to find out more.
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