effective-mass-notification

Why You Need a Cost-effective System of Mass Notification

Today’s business world is fast-paced. Customers increasingly expect service around-the-clock, 7 days a week. Employees can work any time of the day, any day of the week.

More than ever before, you need solutions in place to communicate with all employees quickly and effectively at any time of the day or night when they may be working for you.

effective-mass-notification

Whether you need to communicate about IT system outages, critical incidents, emergency situations or reminders about important business information that all staff need to know about, a mass notification system is a brilliant solution for your organization.

One of the biggest obstacles to effective communication with your employees, partners and other stakeholders is information getting lost because of overloaded inboxes or people not proactively looking at intranet and internet sites for updates.… Read more

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Deskalerts-cyber-security

Managing Cyber Security Crises with DeskAlerts

High-profile cyber security breaches such as the recent WannaCry virus shine a spotlight on how prepared – or unprepared – organizations are to deal with security crises.

Cyber criminals are finding more and more ways to infiltrate computer networks using a range of tactics, from malware and phishing to ransomware and hacking to compromise computer systems, steal data and hold entire businesses to ransom.

Deskalerts-cyber-security

The best way to manage a cyber security attack is to put measures in place to avoid the situation in the first place. This includes having good security systems, keeping software up-to-date and patched, not using outdated and unsupported software and providing staff with cyber security training.… Read more

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How Cyber Attacks Affect Your Business

Cybercrime is big business for cybercriminals. The British insurance company Lloyds estimates that the damage inflicted on businesses around the world costs about $400 billion every year.  This figure includes the amount of damage caused directly by the attack, plus the disruption it causes in its wake.

Cyber-criminal-hacker

While recent high-profile attacks such as the WannaCry ransomware attack show that large organizations such as the UK’s National Health Service are vulnerable, the reality is even businesses that don’t make the headlines are at risk as well.

In fact, Microsoft estimates that around 20% of small to medium-sized businesses have been targeted by cybercriminals.… Read more

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Lessons We’ve Learned From the WannaCry Ransomware Attack

Hundreds of thousands of computers around the world fell victim to a ransomware attack called WannaCry on Friday 12 May 2017, rendering their systems inoperable.

Believed to have affected more than 230,000 computers in more than 150 countries, the ransom virus affected many healthcare organizations, airlines, governments, telecommunications companies, colleges and other businesses.

Ransomware-hacker-wannacry

Ransomware is malware that encrypts the content on a computer’s hard drive and locks it behind a password. The software then demands that you pay a ransom to get your files back. In the meantime, your organization’s IT infrastructure is crippled.

WannaCry was spread across the internet and local networks on systems that had not been updated with recent security updates, which the allowed it to directly infect systems that were vulnerable.… Read more

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internal-communication

5 Best Practices for Internal Communication

Effective communication in the workplace has many benefits. When you commit to employee engagement through internal communication, your company only stands to benefit.

When you communicate with your employees, it’s important to not only focus on the messages you are delivering but also how you are communicating those messages.

internal-communication

These are some of the best practices for internal communication:

  1. Planning

One of the biggest mistakes that organizations make when they attempt to have a communication strategy internally is to take a cookie-cutter approach without determining their own unique needs and what they are hoping to achieve.

The template that your friend at Company Z sent you might not work within the unique corporate culture of  Company X.… Read more

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internal communication deskalerts

6 Things Your Competitors Can Teach You About Internal Communication

Successful companies don’t just communicate well with the outside world, they also communicate well within their organization.

Employees are the backbone of any business. Keeping employees engaged is a key way to ensure your business goes from strength-to-strength. Organizations who focus on keeping their employees informed and engaged are often the ones who have an advantage over their competition.

internal communication deskalerts

This is what you can learn from companies who communicating effectively internally.

  1. Becoming an employer of choice

Companies that continuously convey their values to staff and don’t just pay lip-service to them often lead the pack and become an employer of choice, attracting the best job seekers.… Read more

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workplace-communication

Workplace of the Future

We are living in a super dynamic world, where things and modes of doing things change every day. As a result of the robust use and application of the Internet, so much in our offices and workplaces have changed drastically. Otherwise regarded as the emerging trends, these tendencies cut across the board from communication, administration, executive, operations just to mention but a few of all departments in the workplace. 

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Emerging communication issues in the workplace

It is one thing to have communication in the workplace and is another to have effective communication in the workplace. The latter is the desired form of communication, as it allows things and works to move swiftly within and without the workplace.… Read more

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Healthcare Internal Communication

How to Create an Effective and Smart Internal Communication Strategy in Healthcare

Keeping your employees informed and engaged is important to many aspects of your organization. From productivity to ensuring you have a good reputation, good information-flow plays an important role.

When it comes to communicating internally, having a strategy in place is essential.

Healthcare Internal Communication

Audit

But before you create one, you should conduct an audit of your current healthcare communications efforts (or lack thereof) to gage your starting point.  How are employees currently communicated with? Is it working? If not, why not?

In communicating with your employees, you need to set goals, which should be in line with your healthcare organization’s overall business plans and strategies.… Read more

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Hospital communication

Reducing Hospital Noise for Better Patient Outcomes

 

Hospitals across the nation are constantly being challenged to reduce noise and create quiet environments for their patients rest and recover.

With hospitals running around-the-clock, they are busy hubs of activities day and night. Noises come in many forms, from patient monitoring equipment through to overhead announcements, carts and beds being wheeled from one location to another as well as staff and patients talking and so on.

Hospital communication

It’s been found that the average noise levels in hospitals have increased by 15 decibels over the last 40 years and sit at around 70 decibels. This is well above the recommended limit of 35 decibels for a healing environment set by the World Health Organization.… Read more

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Healthcare internal communication

The Importance of Internal Communications in Healthcare

Internal communications in the healthcare industry can be extremely challenging compared to other industries.

The diverse nature of the healthcare workforce and the unique structures of healthcare organizations mean that strategies for communicating with employees that work well elsewhere might not always work in this industry.

When you have staff who work in a range of different roles, at different hours day and night, and sometimes spread out in a number of locations, keeping everyone in the loop can seem complex. Especially given the chaotic nature of healthcare and all the distractions employees have.

Healthcare internal communication

Particular challenges are posed to internal healthcare communications when many staff does not work in a traditional office environment with their own desks and computers.… Read more

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